Verifications Design Sprint
Participating as designer & prototyper
Participating as designer & prototyper
The platform has a three step verification for sitters - basic, standard and enhanced.
Enhanced verification is provided by a third party on a global scale however they no longer offer police checks and there are no alternative providers we need to remove this from the platform.
To increase trust the management decided to see if introducing verifications to both owners and sitters in the onboarding flow will have a positive effect.
To provide a user friendly verification system for both sides of the network that is safe and provides clear value. We used Google’ five day design print method to come up with creative solutions to the problem.
Ed - facilitator
Michelle - marketing / design expert
Balazs - design expert
Tim - technical expert
Carly - customer champion
Lisa - decider
To provide a user friendly verification system for both sides of the network that is safe and provides clear value. We used Google’ five day design print method to come up with creative solutions to the problem.
We began with understanding the problem first by sharing knowledge, understanding the problem, and choosing a target for the week’s efforts.
We defined the long term goal and questions together.
We drew a map on our current verification process involving customers and key players.
We interviewed 4 expert from across the departments involved to understand what the paint point are, previous efforts, research, any valuable insights. We aksed the sprint team to take notes
Distribute whiteboard markers and sticky notes. Reframe problems as opportunities. Start with the letters “HMW” on the top left corner.
Circle your most important customer and one target moment on the map. The team can weigh in, but the Decider makes the call.
After agreeing on our long term golas, questions and organised ideas from the expert interviews, our sprint team moved on to focusing on solutions.
We looked at great solutions from a range of companies. We came prepared as this was our 'homwwork' from the week before
We had a look at our map to see if our target was focused enough or not for one team to work on the same problem.
After we decided which ideas have the best chance of achieving our long-term goal we took the winning scenes from our sketches and weaved them into a storyboard: a step-by-step plan for our prototype.
We couldn't prototype and test all of our solutions - we needed one combined plan, so we followed a five-step process for deciding on the best idea.
Art museum: We hung all the solution sketches on a wall so everyone could take a look at them.
Heat map: Silently, we looked at a solution sketch and used sticky dots to vote on features we thought were worth prototyping.
Speed critique: We then spent 3 minutes per sketch discussing the highlights of each solution, taking notes on standout ideas.
Atraw poll: To collect the group's opinions, we voted on ideas we liked the most using large sticky dots.
Supervote: With all the votes in place, Lisa our decider voted on three final solutions we continued to prototype and test.
With the winning sketches and ideas groupped together, the next stpe was to organize it around a story for the prototype.
On Thursday we turned our storyboard into a prototype to test with customers on Friday.
We used our UI kit, digital prototyping tools and content relevant for the prototype.
Maker & stitcher: Balazs
Writer: Sophie
Asset Collector: Lisa
Interviewer: Ed
We began with understanding the problem first without solutionize by sharing knowledge, understanding the problem, and choosing a target for the week’s efforts.
At the end of the day, we made a list of all the patterns we noticed.
